![]() The platform has recently been controversial for the way it handled a wave of hate raids against marginalised creators. "Submitting excessive refund requests or attempting to abuse our refund processes is against Twitch's policies, and could result in limited access to products or services and/or suspension or termination of your account," Twitch said. ![]() Those abusing the refund policy could be banned from using the platform altogether. "When reviewing refund requests, we primarily look at historical refund requests from purchasers' accounts and actions taken with respect to those requests," the new rule reads. Users will still have 24h to request a refund, but Twitch has implemented a new process, looking at a user's history of refunds before agreeing to it. The new rules particularly target people who ask for subscription refunds as soon as they get a shoutout from a streamer. Twitch has implemented a change in its refund policy to protect content creators from chargebacks.
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